2018-05-09

Network disturbance - Stockholm - Resolved

Ämne: Network disturbance in Stockholm

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End customers are kindly referred to their individual service providers.

Timezone: CEST
Incident start: 2018-05-08 22:13
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR):

Affected Users: Enterprise Segment
Affected Services: Several services
Affected geographical area: Stockholm

Impact: Total outage
Magnitude: High
Cause of disturbance: Secondary failure emerged with UPS after power outage and needed hands on to restore power feed to equipment.
Current progress report:

2018-05-08 22:13 – Alarms detected. Investigation on cause started.
2018-05-08 22:45 – Confirmed cause of the interruption to be sub-provider planned work on power systems. The planned work is expected to end 2018-05-09 04:00.
2018-05-09 00:00 – Updated ticket to now also include customers in IP-Only private segment on
SESTO0094-SA1.
2018-05-09 04:20 – Alarms are still active for equipment. We are investigating with the provider.
2018-05-09 05:40 – Alarms are still active. Technician is called out to the site to continue the investigation.
2018-05-09 06:40 – Technician en route to site ETR pushed to 08:00
2018-05-09 08:00 – Technician en route to site. No ETR.
2018-05-09 09:00 – Technician en route to site.
2018-05-09 09:15 – Technician on site. Services restored.

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Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

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