2018-05-16

Network Disturbance - Packet Loss Issues - RESOLVED

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End customers are kindly referred to their individual service providers.

Timezone: CEST
Incident start: 2018-05-16 11:40
Incident description: Packet loss issues
Current estimated time of repair/resolution(ETR): 16:00

Affected Users: Enterprise and Private Segment
Affected Services: Several
Affected geographical area: Sweden

Impact: Packet losses
Magnitude: High
Cause of disturbance: Under investigation
Current progress report:

2018-05-16 13:50 – IP-Only Servicedesk is alerted of packet losses. Troubleshooting initiated.
2018-05-16 14:15 – IP-Only NOC starts a Master Ticket. Troubleshooting ongoing.
2018-05-16 14:22 – Escalated to 3rd line.
2018-05-16 14:30 – Troubleshooting ongoing.
2018-05-16 15:00 – Troubleshooting ongoing.
2018-05-16 15:40 – Alarms are clearing since 15:25 CEST. Investigation ongoing
2018-05-16 16:00 – Services stable. If you are still experiencing issues from this incident please contact our servicedesk.

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Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

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