2018-07-10

Network Disturbance Stockholm greater area

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End customers are kindly referred to their individual service providers.

Timezone: CEST
Incident start: 2018-07-10 08:10
Incident description: Network Disturbance Stockholm greater area
Current estimated time of repair/resolution(ETR): 17:00

Affected Users: ~4400
Affected Services: Several
Affected geographical area: Stockholm, towards Vallentuna – Österåker
City networks zip codes: 13036, 13041, 13042, 13043, 13055, 18350, 18430, 18432, 18433, 18434, 18439, 18444, 18461, 18462, 18463, 18630, 18631, 18632, 18633, 18635, 18636, 18637, 18640, 18642, 18643, 18645, 18646, 18647, 18648, 18650, 18651, 18652, 18653, 18654, 18656, 18660, 18670, 18692, 18694, 18696, 57230, 76017, 76018, 83142

Impact: Outage of affected users
Magnitude: High
Cause of disturbance: Under investigation. Possibly fibre cut.
Current progress report:
2018-07-10 08:10 – Alarms raised at IP-Only NOC. Investigation initiated.
2018-07-10 08:20 – Sub provider is troubleshooting its fibre.
2018-07-10 08:50 – Confirmed sub provider fibre cut at Åkersberga Centrum. Sub provider has people on site. Some disruptions may be due to repair work. Further details and ETR will be available soon.
2018-07-10 09:30 – The current issue is NOT due to repair work but a SECOND cable cut on the same stretch. Sub provider has located the fault and is going to prepare for clearing and subsequent repairs. Tentative ETR set at 15:00 but may be delayed if digging is complicated.
2018-07-10 10:30 – Remedial work is ongoing.
2018-07-10 11:30 – Remedial work is ongoing.
2018-07-10 12:30 – Remedial work is ongoing.
2018-07-10 13:30 – Remedial work is ongoing.
2018-07-10 15:00 – Remedial work is ongoing. Sub provider has updated ETR. New ETR is 17:00.
2018-07-10 15:20 – IP-Only circuits back up at 14:58. Alarms cleared. Awaiting hands-off from sub provider for confirmation that all work is completed.
2018-07-10 15:40 – Sub provider confirms that repair work is completed and they are now hands-off, this is a permanent fix.

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Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

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