2018-07-12

Current Network Disturbance - Stockholm/Uppsala

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End customers are kindly referred to their individual service providers.

Timezone: CEST
Incident start: 2018-07-12 15:34
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR): 2018-07-13 00:30

Affected Users: Enterprise Segment
Affected Services: Wavelength
Affected geographical area: Stockholm/Uppsala

Impact: Total Outage
Magnitude: Low
Cause of disturbance: Under investigation
Current progress report:
2018-07-12 15:34 – Troubleshooting started.
2018-07-12 16:00 – Troubleshooting ongoing.
2018-07-12 16:30 – Troubleshooting with subprovider ongoing, technician dispated to site for further investigation.
2018-07-12 17:00 – Troubleshooting ongoing, technician en route.
2018-07-12 17:30 – Troubleshooting ongoing, technician en route.
2018-07-12 18:00 – Troubleshooting ongoing, technician en route.
2018-07-12 18:30 – Troubleshooting ongoing, technician en route.
2018-07-12 19:00 – Troubleshooting ongoing.
2018-07-12 19:30 – Troubleshooting ongoing.
2018-07-12 20:00 – Troubleshooting ongoing.
2018-07-12 20:30 – OTDR measurements shows possible damaged fiber. Investigation continues.
2018-07-12 21:00 – Technicians are trying to locate the physical location of the damage found. Investigation ongoing.
2018-07-12 22:00 – Technicians have found the location of the fault. Sadly there is several cables cut and there is several cuts on each cable. They need to locate both ends of the cable to begin with restoration work of this incident. No ETR yet.
2018-07-12 23:00 – Technicians have now come to the conclusion that the fastest way to resolve this is to patch our circuit through another path. ETR 2018-07-13 00:30
2018-07-13 00:37 – Technician is still working on rerouting our circuit. New ETR is set to 2018-07-13 02:00
2018-07-13 01:16 – Sub provider solved incident by rerouting our circuit. All services restored.

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Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

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