2018-09-13

Network disturbance between Glostrup and Amsterdam - Resolved

Network disturbance between Glostrup and Amsterdam

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Timezone:CEST
Incident start: 2018-09-13 07:10
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR):

Affected Users: Enterprise segment
Affected Services: several services
Affected geographical area: Denmark

Impact: To be determined
Magnitude: Low
Cause of disturbance: Cable cut.
Current progress report:

2018-09-13 07:10 – Alarms raised in systems. Troubleshooting started.
2018-09-13 07:20 – Sub provider confirms disturbance in their network.
2018-09-13 09:00 – A cable cut has been detected in Denmark. Repair team has been dispatched.
2018-09-13 13:00 – Cable cut is located. It’s a major cut and it will take several hours to repair.
2018-09-13 15:45 Sub provider reports the restoration is estimated to take atleast 6 more hours.
2018-09-13 18:33 Sub provider reports that the digging will be completed in about 1 hour, after that they will begin preparations for splicing.
2018-09-13 20:00 The circuit has been restored, the subprovider reports that the splicing is not completed yet. We will send an update as soon as the technicians are hands off.
2018-09-13 20:48 Sub provider reports circuit should not experience any further outages. All circuits restored.

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Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

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