2018-09-15

Network disturbance Katrineholm och Flen

Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

Timezone: CEST
Incident start: 2018-09-15 11:00
Incident description: Network disturbance Katrineholm and Flen
Current estimated time of repair/resolution(ETR): 2018-09-16 07:30

Affected Users: Enterprise and Private segment
Affected Services: Several services
Affected geographical area: Katrineholm, Flen och Vingåker

Impact: Total outage
Magnitude: high
Cause of disturbance: Network disturbance in IP-Only network
Current progress report:
2018-09-15 11:00 – Alarms detected.
2018-09-15 11:50 – Troubleshooting is ongoing
2018-09-15 12:15 – Technician is on the way to troubleshoot and investigate on site.
2018-09-15 13:36 – Technician is on the way to troubleshoot and investigate on site.
2018-09-15 13:46 – Technician onsite. Troubleshooting ongoing.
2018-09-15 14:54 – Technician onsite. Troubleshooting ongoing.
2018-09-15 15:13 – Hardware fault suspected. Due to the nature of the fault a new technician needs to be sent to site. ETA 17:00 CEST
2018-09-15 17:30 – Hardware fault ruled out. Troubleshooting in progress.
2018-09-15 19:30 – Technician is on the way to measure fiber on site. ETA is 20:15. Suspected fiber break.
2018-09-15 20:00 – Technician has measured fiber break on the cabel and will follow the stretch too look for fiberbreak and suspected roadworks. The technician will also measure the other side to pinpoint the exact location. Estimated time of arrival 21:15
2018-09-15 21:30 – Fiber cut located. Sourcing personel and needed spare parts and equipment needed to be able to repair fibers. Diggers are being sourced. No ETR at this point due to the nature and extent of damages.
2018-09-15 22:30 – Digging team is still being sourced. No ETR at this point due to the nature and extent of damages.
2018-09-15 23:00 – Digger should be on site within two hours. Additional personel should be on site within an hour. The plan is to make a temporary fix during the night and then perform a planned work in order to repair the fiber permanently. Splicing should be able to start within 5 hours.
2018-09-16 00:30 – Digging work is in progress and the cable on one side of the road is soon free to access by the fiber technicians. However as the cable crosses under the main road digging on the opposite side is also needed. Splicing should be able to start within 4 hours.
2018-09-16 02:00 – Digging work continues.
2018-09-16 03:30 – Splicing has begun.
2018-09-16 05:00 – Splicing continues.
2018-09-16 06:00 – Splicing continues, most services has been restored.
2018-09-16 06:15 – Splicing completed, services restored.

Add our RSS to your e-mail or app: http://www.ip-only.se/feed/?cat=6

Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

Till startsidan