2018-12-04

Network disturbance in northern Sweden

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End customers are kindly referred to their individual service providers.

Timezone: CET
Incident start: 2018-12-04 10:47
Incident description:Fiber cut in sub provider network
Current estimated time of repair/resolution(ETR):

Affected Users: Enterprise and Private segment
Affected Services: OpenNet and Ethernet.
Affected geographical area: Sveg, Sundsvall, Östersund

Impact: Outage
Magnitude: High
Cause of disturbance: Under investigation
Current progress report:
2018-12-04 10:47 – Alarm raised, troubleshooting is ongoing
2018-12-04 11:00 – Sub provider confirms network disturbance in their network. Technician en route to site.
2018-12-04 12:30 – Sub providers technician has found a cable cut. Preparations for repair started. No ETR
2018-12-04 14:00 – Sub providers technicians are trying to localize the cable cut. Still doing preparations for repair. ETR is not yet available.
2018-12-04 16:10 – Sub providers technicians have localized the cable cut and are now working on doing repairs. ETR given is 2018-12-05 03:00.
2018-12-04 20:45 – Sub provider informs that excavation work was required. Excavation to obtain the damaged cable has begun.
2018-12-04 22:30 – All alarms have cleared. Services restored.

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Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

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