2019-02-01

Network disturbance - Sweden

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End customers are kindly referred to their individual service providers.

Timezone: CET
Incident start: 2019-02-01 06:27
Incident description: Network disturbance Sweden
Current estimated time of repair/resolution(ETR): 2019-02-01 10:00

Affected Users: Enterprise and Private segment
Affected Services: Internet, Ethernet, Wavelength services
Affected geographical area: To be determined

Symptom: To be determined
Impact: Critical
Cause of disturbance: Under investigation
Current progress report:
2019-02-01 06:27 – Alarms detected troubleshooting ongoing. Third line resources activated.
2019-02-01 07:00 Field engineer dispatched to site.
2019-02-01 07:40 Field engineer on site for further troubleshooting. Suspected hardware failure.
2019-02-01 08:15 Hardware prepared to be replaced. ETR 10:00
2019-02-01 08:50 First hardware part replaced. Some services restored. Engineer en route to next site and further troubleshooting.
2019-02-01 09:25 Technician on site and have just replaced hardware.
2019-02-01 09:41 Services restored. If you are still having issues please contact IP-Only Helpdesk.

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Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

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