2019-02-13

Network disturbance transmission services

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End customers are kindly referred to their individual service providers.

Timezone: CET
Incident start: 2019-02-13 10:58
Incident description: Network disturbance transmission services
Current estimated time of repair/resolution(ETR): 2019-02-13 16:00

Affected Users: Enterprise
Affected Services: Wavelength services
Affected geographical area: Sweden, Småland, Jönköping

Symptom: Outage
Impact: Medium
Cause of disturbance: Fiber damages due to ice in fiber well.
Current progress report:
2019-02-13 10:58 – Alarm raised, troubleshooting is ongoing.
2019-02-13 11:30 – Third line technician engaged. Ticket raised with sub provider, cause is still undetermined.
2019-02-13 12:00 – Sub providers technician is onsite.
2019-02-13 12:15 – Sub provider has found an issue with a fiber. Repairs are in progress.
2019-02-13 13:22 – Splicing of fiber cable is in progress. ETR 2019-02-13 16:00
2019-02-13 13:53 – Splicing complete, verifying all services are restored.
2019-02-13 14:30 – All services are restored.

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Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

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