2019-03-25

Network disturbance in Kristinehamn - RESOLVED

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End customers are kindly referred to their individual service providers.

Timezone: CET
Incident start: 2019-03-25 09:54
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR): 2019-03-28 07:00

Affected Users: Enterprise- and Private segment
Affected Services: Several services
Affected geographical area: Kristinehamn

Symptom: To be determined
Impact: Low
Cause of disturbance: Under investigation
Current progress report:
2019-03-25 09:54 – Alarm raised, troubleshooting is ongoing
2019-03-25 10.58 – Field technician is on his way to continue troubleshooting.
2019-03-25 12.26 – Field technician on route.
2019-03-25 14.00 – Field technician has investigated and found a possible fiber issue and is traveling to the other end of connection for further troubleshooting and correction.
2019-03-25 18:27 – Troubleshooting is ongoing.
2019-03-25 20:35 – Measurements revealed that the cable is more damaged than previous assessement. The cable will need to be replaced and technicians have begun sourcing materials and more technicians.
2019-03-25 23:00 – Repair work needs to be postponed until tomorrow dawn due to that the ducting over the water is damaged. An excavator will be on site 07:00 CET to start working. Next update at 07:00 Tuesday 26 of March.
2019-03-26 07:00 – Technicians have been on site since 06:15 and have started the work to uncover the duct with excavator.
2019-03-26 08:30 – Fault location have been found. Technicians are sourcing new fiber cable to replace damaged stretch. ETR set to 2019-03-26 13:00
2019-03-26 09:20 – Fiber cable have been temporarily repair and services restored.
2019-03-26 09:50 – Due to the extent of the damaged fiber and the location near a bridge and water. We plan to move the fiber to a new section that have been laid. This move will commence 2019-03-27 23:00 and should be finished at 2019-03-28 07:00
2019-03-27 22:00 – Work to splice new fiber section will commence 23:00. The services will be
momentarily down while fibers are spliced. The work is planned to be completed at 07:00 2019-03-28
2019-03-28 07:00 – 24 fibers left to splice. Technician estimates repair to be completed within an hour. 2019-03-28 08:00
2019-03-28 08:00 – Due to nature of the work repairs are taking longer than expected, ETR 09:00 28/3-19
2019-03-28 09:20 – Splicing completed, all services restored.

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Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

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