2019-05-14

Network disturbance Denmark

Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

Timezone: CEST
Incident start:  14:00
Incident description: Network disturbance Denmark
Current estimated time of repair/resolution(ETR): Resolved

Affected Users: Enterprise segment
Affected Services: IP Link and ETH Services
Affected geographical area: Denmark

Symptom: Outage
Impact: Low
Cause of disturbance: Fibre break
Current progress report:

2019-05-14 14:00 Alarm raised, troubleshooting is ongoing
2019-05-14 14:15 Sub-provider informs us of a network disturbance in their network, troubleshooting is ongoing
2019-05-14 15:05 Awaiting further information from sub-provider, troubleshooting is ongoing
2019-05-14 16:45 – Sub-provider confirms fiber cut, sub-provider technician on site. Excavation team en route.
2019-05-14 18:00 – Excavation in progress no ETR.
2019-05-14 19:00 – Excavation in progress no ETR.
2019-05-14 20:00 – Repair work in progress current ETR 04:00 15/5-19 local time.
2019-05-14 23:00 – Splicing has begun, current ETR 03:00 15/5-19 local time.
2019-05-15 01:00 – Splicing is ongoing, New ETR 04:00 15/5-19 local time.
2019-05-15 03:36 – All services restored, waiting for confirmation that our sub providers technicians is hands off.
2019-05-15 04:05 – All services still up, Our sub provider is not done and have changed their ETR to 2019-05-15 05:00
2019-05-15 04:50 – Our sub provider informs us that their technicians are hands off. Please contact IP-Only service desk if your services are still affected.

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Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

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