2019-05-17

Network disturbance Uppsala

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End customers are kindly referred to their individual service providers.

Timezone: CEST
Incident start: 2019-05-17 09:55
Incident description: Network disturbance Uppsala
Current estimated time of repair/resolution(ETR): 2019-05-19 02:00

Affected Users: Enterprise
Affected Services: Several services
Affected geographical area: Uppsala

Symptom: Reported dark fiber problems in central Uppsala
Impact: To be determined
Cause of disturbance: Under investigation
Current progress report:
2019-05-17 15:32 – Reports coming in regarding outage on dark fiber circuits in Uppsala. Troubleshooting ongoing.
2019-05-17 17:45 Field engineer is on site shortly for further troubleshooting.
2019-05-17 19:00 Field engineer now on site. Checking affected fibers.
2019-05-17 20:30 Field engineer is going to a new site to take new measurements. Initial troubleshooting points to fiber cut at a building site which may or may not be closed for the day.
2019-05-17 22:00 – Troubleshooting ongoing
2019-05-17 23:00 – Due to the nature of the fault, troubleshooting will continue 18/5-19.
2019-05-18 12:00 Technician on site trying to localize damaged fiber with help from NOC technicians
2019-05-18 13:05 Damaged fiber has been located. Fiber team have been dispatched and they’re sourcing new cable.
2019-05-18 18:37 Fiber team are still working on repairs.
2019-05-18 20:30 Repairs ongoing.
2019-05-19 00:15 Half the cable spliced, ETR set to 2019-05-19 02:00
2019-05-19 01:25 All pairs are now spliced, some services still affected and we will continue to troubleshoot them in the morning. (2019-05-19 08:00)
2019-05-20 08:00 Technician is troubleshooting the remaining fibers/services that are still down.
2019-05-20 11:00 Technician has found some splicing needed to be redone due to faulty documentation. Work to correct splicing is in progress.
2019-05-20 15:20 Correction of faulty splicing completed.

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Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

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