2019-05-31

Network disturbance in Säffle

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End customers are kindly referred to their individual service providers.

Timezone: CEST
Incident start: 2019-05-29 14:20
Incident description: Network disturbance in Säffle
Current estimated time of repair/resolution(ETR):

Affected Users: Private segment
Affected Services: Private segment
Affected geographical area: To be determined

Symptom: Performance issues
Impact: Low
Cause of disturbance: Suspect hardware failure
Current progress report:

2019-05-29 14:20 Fault tickets raised, troubleshooting is ongoing
2019-05-31 16:00 After separate investigations in incident tickets a network disturbance has been created. Suspected performance issues found on up-link of Access Switch.
2019-05-31 16:15 Field Engineer will be dispatched to troubleshoot on site.
2019-05-31 17:15 Field Engineer on route. Awaiting arrival.
2019-05-31 18:30 Field Engineer on route. Awaiting arrival.
2019-05-31 19:15 Field Engineer on route. Awaiting arrival.
2019-05-31 19:37 Field Engineer begins troubleshooting on site. There will be outages during troubleshooting.
2019-05-31 20:30 Troubleshooting is ongoing.
2019-05-31 21:30 On site troubleshooting is currently completed, Field Engineers are currently hands-of no more outages are expected until further notice.
2019-05-31 21:35 Suspected defective hardware causing performance issues. Replacement hardware will be sent out. Further updates will continue on Monday 2019-06-03
2019-06-02 10:50 Parts has been dispatched, ETA Wednesday
2019-06-05 19:00 Part dispatch delayed due to availability. New ETA Monday 2019-06-10
2019-06-13 17:15 Field engineer will replace SFP this night. 2019-06-14 sometime between 00:01-04:00.
2019-06-14 00:20 Field engineer has replaced SFP. No errors or performance issues are seen on services. If customers still experience issues with tv, media streams, please contact IP-Only service desk.

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Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

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