2019-06-14

Network disturbance - Ölme - RESOLVED

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End customers are kindly referred to their individual service providers.

Timezone: CEST
Incident start: 2019-06-13 19:30
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR):

Affected Users: Private segment
Affected Services: Several services
Affected geographical area: Ölme

Symptom: Outage
Impact: Low
Cause of disturbance: Fiber cut
Current progress report:
2019-06-14 08:00 – Reports of disturbance to IP-Only service desk.
2019-06-14 08:30 – Field engineer dispatched.
2019-06-14 14:40 – Damaged fiber cable is found.
2019-06-14 16:00 – Due to the extent of damage a fiber repair team is called in. Repair Work will commence on Saturday morning when excavator is on site.
2019-06-15 17:30 – Splicing will begin tomorrow.
2019-06-16 18:30 – Tehcnicians are still working on restoring services. Most repairs should be done before the end of the day, but there might be a few customer who won’t be restored until tomorrow.
2019-06-16 20:00 Technicians still working on restoring services.
2019-06-17 07:30 – Services restored 02:30.

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Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

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