2019-06-14

Network disturbance Stockholm, Vallentuna Åkersberga

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Timezone: CEST
Incident start: 2019-06-14 00:04
Incident description: Network disturbance Stockholm, Vallentuna Åkersberga
Current estimated time of repair/resolution(ETR):

Affected Users: Enterprise and private segment.
Affected Services: Several
Affected geographical area: Stockholm, Vallentuna Åkersberga

Symptom: Loss of management
Impact: P4, Low
Cause of disturbance: Suspected supplier planned work
Current progress report:
2019-06-14 00:04 – Alarms raised and troubleshooting is ongoing.
2019-06-14 01:00 – Third-line engaged for troubleshooting.
2019-06-14 01:45 – Troubleshooting conclude most affected customers are up on backup route in IP-Onlys network.
2019-06-14 02:15 – Lowered disturbance impact a handful of customers are affected. Where possible traffic will be rerouted.
2019-06-14 03:20 – As the root cause is found to be a supplier planned work IP-Only continues to monitor the circuits until completed. 2019-06-14 06:00
2019-06-14 06:30 – Customer affected handled individually, closing this incident since planned work is complete.

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Privatpersoner hänvisas till sina tjänsteleverantörer för mer information
End customers are kindly referred to their individual service providers.

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