Ticket number: INC2254400
Location: FLEN
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-05-21 12:33 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-05-21 15:35 CET/CEST

Last update(s):
2024-05-21 14:35 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2253817
Location: Fagersta, Skinnskatteberg
Description: Multiple customer affecting fault
Fault type: Critical fault correction

Occurred: 2024-05-21 09:37 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-05-20 18:00 CET/CEST

Last update(s):

Ticket number: INC2253758
Location: Boden
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-05-20 13:34 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-05-20 20:12 CET/CEST

Last update(s):
2024-05-20 19:12 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-05-20 16:13 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2024-05-20 14:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2253748
Location: Kristinehamn
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: 2024-05-18 15:46 CET/CEST
Estimated Time of Repair: To be announced

Status: Fault correction in progress
Next update: 2024-05-22 15:00 CET/CEST

Last update(s):
2024-05-21 15:33 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-05-20 14:13 – We currently have an outage. Suspected cable fault. Troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felet misstänks bero på ett kabelfel. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2254634
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Göteborg / Denmark

Occured: 2024-05-21 23:01 CET/CEST
Service(s) restored: 2024-05-22 00:01 CET/CEST

History:
2024-05-22 00:01 – It is an ongoing planned work. // Det är ett pågående planerat arbete.
2024-05-21 23:35 – We are experiencing a network disturbance that affects Wavelength and Dark fiber services. Troubleshooting is ongoing. // Vi har för närvarande en driftstörning som påverkar WLS och fibertjänster. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2254249
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Ödåkra

Occured: 2024-05-21 10:07 CET/CEST
Service(s) restored: 2024-05-21 10:07 CET/CEST

History:
2024-05-21 11:47 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-05-21 10:52 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-05-21 10:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2254121
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Boden

Occured: 2024-05-21 08:35 CET/CEST
Service(s) restored: 2024-05-21 09:26 CET/CEST

History:
2024-05-21 09:18 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2254120
Fault type: Fault correction
Description: Multiple customer affecting fault
Location: Ekerö

Occured: 2024-05-21 08:47 CET/CEST
Service(s) restored: 2024-05-21 14:27 CET/CEST

History:
2024-05-21 14:36 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-05-21 13:53 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-05-21 12:24 – Troubleshooting is ongoing. // Felsökning pågår.
2024-05-21 09:06 – We currently have an disturbance affecting the service quality. Service interruptions will occur while troubleshooting is being performed. // Vi har för närvarande en driftstörning som yttrar sig i kvalitetsproblem. Störningar kommer att upplevas medans felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2253852
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Timmersdala

Occured: 2024-05-21 07:35 CET/CEST
Service(s) restored: 2024-05-21 09:45 CET/CEST

History:
2024-05-21 11:39 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-21 07:42 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2253827
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Malmö

Occured: 2024-05-20 19:23 CET/CEST
Service(s) restored: 2024-05-21 09:10 CET/CEST

History:
2024-05-21 12:13 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-05-21 08:00 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-05-20 21:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2253728
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-05-31 11:01 CET/CEST
Service(s) restored: 2024-05-20 16:08 CET/CEST

History:
2024-05-20 16:08 – Outage is resolved, there is ongoing renovationworks in the building. // Driftstörning avhjälpt, det pågår renoveringsarbete i fastigheten.
2024-05-20 13:12 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-20 13:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2253664
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2024-05-20 09:19 CET/CEST
Service(s) restored: 2024-05-20 22:20 CET/CEST

History:
2024-05-20 14:20 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-05-20 12:13 – We currently have an outage, troubleshooting is ongoing. A field technician ordered to site for troubleshooting. ETA 4 hours // Vi har för närvarande en driftstörning. Felsökning pågår. Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2253603
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Mora

Occured: 2024-05-20 09:47 CET/CEST
Service(s) restored: 2024-05-20 12:01 CET/CEST

History:
2024-05-20 12:03 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-05-20 10:18 – A field technician dispatched to continue troubleshooting. ETA 4 hours // Fälttekniker skickad för att fortsätta felsökningen. Beräknad ankomsttid: 4 timmar
2024-05-20 10:11 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2253501
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Surahammar

Occured: 2024-05-20 08:01 CET/CEST
Service(s) restored: 2024-05-20 13:41 CET/CEST

History:
2024-05-20 14:43 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-05-20 13:51 – Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket. // Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva.
2024-05-20 13:13 – Technician has begun splicing the fiber. // Tekniker har påbörjat kabelskarvning.
2024-05-20 12:13 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-05-20 10:07 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-05-20 08:31 – A Suspected cable fault detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet misstänks bero på ett kabelfel hos vår underleverantör. Felsökning pågår med underleverantör
2024-05-20 08:11 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2253467
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Särna

Occured: 2024-05-20 03:07 CET/CEST
Service(s) restored: 2024-05-20 06:02 CET/CEST

History:
2024-05-20 06:03 – All services are restored. // Alla tjänster är återställda
2024-05-20 05:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2253446
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Holmsund

Occured: 2024-05-20 00:07 CET/CEST
Service(s) restored: 2024-05-20 02:50 CET/CEST

History:
2024-05-20 02:59 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-05-20 02:03 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör

Ticket number: INC2253295

Location: Bräkne-Hoby

Description: Multiple customer affecting fault

Fault type: Fiber break

Occurred: 2024-05-18 13:00 CET/CEST

Estimated Time of Repair: 2024-05-19 21:00 CET/CEST

Status: Troubleshooting in progress

Next update: 2024-05-19 20:00 CET/CEST

Last update(s):

2024-05-19 17:12 – The fiber has been repaired temporarily, services are restored. Customers will be contacted if the work for the permanent fix affects service. If you still experience any issues please contact GlobalConnect Service Desk. // Fibern har blivit lagad temporärt, tjänsterna är nu återställda. Kunder kommer bli meddelade om arbetet för permanent lagning påverkar tjänster. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.

2024-05-19 15:42 – Majority of services are restored. Repair work is ongoing. // Majoritet av tjänster är återställda. Reparationsarbetet fortsätter.

2024-05-19 11:06 – Repair work is ongoing. // Reparationsarbetet fortsätter.

2024-05-19 00:53 – Due to low visibility repair work will continue during the day 19/5-24 // På grund av arbetsförhållande fortsätter reparation arbete under dagen 19/5-24

2024-05-18 23:24 – Repair work is ongoing. // Reparationsarbetet fortsätter.

2024-05-18 20:47 – Excavator has arrived and has started to dig up the ground in order for technicians to continue with fault correction. // Grävmaskin har anlänt och har börjat att gräva för att tekniker ska kunna fortsätta med reparationsarbetet .

2024-05-18 19:02 – Material and excavator has been ordered and is en route, ETA 1.5 hours. // Material och grävmaskin beställt och på väg, ETA 1.5 timmar.

2024-05-18 17:36 – Technician confirms cable cut and excavation work may be required. Technician is following up on necessary material and manpower. // Tekniker bekräftar kabelavbrott och konstaterar att grävningsarbete kan behövas. Tekniker håller på att följa upp om nödvändigt material samt arbetskraft.

2024-05-18 16:09 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.

2024-05-18 14:10 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2253294
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Älvkarleby

Occured: 2024-05-18 12:56 CET/CEST
Service(s) restored: 2024-05-18 17:10 CET/CEST

History:
2024-05-18 17:16 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-18 14:45 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2024-05-18 14:32 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2253225
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Fjärås

Occured: 2024-05-17 23:38 CET/CEST
Service(s) restored: 2024-05-18 00:55 CET/CEST

History:
2024-05-18 01:01 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-18 00:15 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2253115
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gävle

Occured: 2024-05-17 11:55 CET/CEST
Service(s) restored: 2024-05-17 14:12 CET/CEST

History:
2024-05-17 12:49 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2253007
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Östhammar

Occured: 2024-05-17 08:30 CET/CEST
Service(s) restored: 2024-05-17 12:20 CET/CEST

History:
2024-05-17 12:32 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-05-17 10:46 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-05-17 09:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2252962
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Östersund

Occured: 2024-05-17 08:00 CET/CEST
Service(s) restored: 2024-05-17 13:34 CET/CEST

History:
2024-05-17 09:36 – A field technician dispatched to continue troubleshooting. ETA 4 hours // Fälttekniker skickad för att fortsätta felsökningen. Beräknad ankomsttid: 4 timmar

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2252952
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Bro

Occured: 2024-05-17 07:28 CET/CEST
Service(s) restored: 2024-05-17 07:28 CET/CEST

History:
2024-05-17 08:25 – A field technician dispatched to continue troubleshooting. ETA 4 hours // Fälttekniker skickad för att fortsätta felsökningen. Beräknad ankomsttid: 4 timmar
2024-05-17 08:16 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2252937
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gävle

Occured: 2024-05-17 05:53 CET/CEST
Service(s) restored: 2024-05-17 07:07 CET/CEST

History:
2024-05-17 08:37 – All services are restored. // Alla tjänster är återställda
2024-05-17 06:50 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-17 06:39 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2252923
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Hägersten

Occured: 2024-05-17 05:50 CET/CEST
Service(s) restored: 2024-05-17 06:52 CET/CEST

History:
2024-05-17 06:21 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2252613
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Alingsås

Occured: 2024-05-16 13:41 CET/CEST
Service(s) restored: 2024-05-16 19:00 CET/CEST

History:
2024-05-16 16:04 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-05-16 16:00 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2252626
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Karlstad

Occured: 2024-05-16 11:05 CET/CEST
Service(s) restored: 2024-05-17 11:51 CET/CEST

History:
2024-05-17 12:36 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-05-17 08:30 – Troubleshooting continues. // Felsökning fortsätter.
2024-05-16 17:27 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-05-16 14:35 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-05-16 12:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2252524
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Frösön

Occured: 2024-05-16 10:07 CET/CEST
Service(s) restored: 2024-05-16 11:42 CET/CEST

History:
2024-05-17 07:34 – Most of the services are up again but some are still down, Troubleshooting continues. // De flesta tjänsterna är uppe men några är fortfarande nere, Felsökning fortsätter.
2024-05-16 10:16 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Ticket number: INC2252346

Location: Glanshammar

Description: Multiple customer affecting fault

Fault type: Currently unknown

Occurred: 2024-05-15 22:00 CET/CEST

Estimated Time of Repair: To be announced

Status: Troubleshooting in progress

Next update: 2024-05-16 03:00 CET/CEST

Last update(s):

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2252261
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kisa / Rimforsa

Occured: 2024-05-15 15:55 CET/CEST
Service(s) restored: 2024-05-17 12:37 CET/CEST

History:
2024-05-17 13:08 – All services are restored. // Alla tjänster är återställda.
2024-05-17 12:05 – Troubleshooting continues. // Felsökning fortsätter.
2024-05-17 10:51 – A problem detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-05-17 08:17 – Technician is en route to continue troubleshooting on site. Services will be down during the troubleshooting. // Fälttekniker är påväg till site för att fortsätta felsökning. Tjänsterna kommer att vara nere medans felsökning pågår.
2024-05-16 14:33 – We are experiencing intermittent network disturbances. Troubleshooting will continue tomorrow friday when we get access to site. // Vi har för närvarande en driftstörning som kan ge intermittenta fel. Felsökning fortsätter imorgon fredag när vi får tillgång till nod.
2024-05-15 21:41 – Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket. Troubleshooting will continue tomorrow thursday // Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva. Felavhjälpning fortsätter imorgon torsdag.
2024-05-15 16:27 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2024-05-15 16:12 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2252251
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-05-15 13:15 CET/CEST
Service(s) restored: 2024-05-15 13:15 CET/CEST

History:
2024-05-17 08:25 – Troubleshooting has been delayed due to issue with access to site. // Felsökningen har försenats på grund av problem med åtkomst till site.
2024-05-16 06:44 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-16 00:07 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2252130

Location: Mid-Western Sweden

Description: Multiple customer affecting fault

Fault type: Fiber break

Occurred: 2024-05-15 13:25 CET/CEST

Estimated Time of Repair: 2024-05-16 04:00 CET/CEST

Status: Troubleshooting in progress

Next update: 2024-05-16 03:30 CET/CEST

Last update(s):

2024-05-16 00:40 – Repair work is ongoing. The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Reparationsarbetet fortsätter. Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.

2024-05-15 22:04 – Sub provider is still working on repairing the cable fault. // Underleverantören arbetar fortfarande med att reparera kabelfelet.

2024-05-15 20:41 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.

2024-05-15 17:56 – Technicians is preparing for splicing. // Tekniker förbereder skarvning.

2024-05-15 16:49 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.

2024-05-15 13:58 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2252111
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Åsa

Occured: 2024-05-15 13:07 CET/CEST
Service(s) restored: 2024-05-15 13:30 CET/CEST

History:
2024-05-15 13:16 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2251970
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Märsta

Occured: 2024-05-15 07:52 CET/CEST
Service(s) restored: 2024-05-15 16:24 CET/CEST

History:
2024-05-15 10:20 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-15 09:54 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2251877
Fault type: Power work
Description: Multiple customer affecting fault
Location: Billesholm

Occured: 2024-05-15 08:06 CET/CEST
Service(s) restored: 2024-05-15 10:16 CET/CEST

History:
2024-05-15 10:37 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-15 08:23 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.