Ticket number: INC2250526
Location: Norsborg
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-05-10 21:09 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-05-13 12:00 CET/CEST

Last update(s):
2024-05-11 13:33 – Due to issue with access to site troubleshooting will be postponed until Monday. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till på måndag.
2024-05-10 21:55 – Due to site access issues, troubleshooting will continue tomorrow. // Med anledning av accessproblem till site kommer felsökningen att fortsätta imorgon
2024-05-10 21:54 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250595
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Alunda

Occured: 2024-05-11 13:40 CET/CEST
Service(s) restored: 2024-05-11 14:21 CET/CEST

History:
2024-05-11 16:09 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-11 14:15 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-05-11 13:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250580
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Kungsbacka

Occured: 2024-05-11 13:13 CET/CEST
Service(s) restored: 2024-05-11 14:08 CET/CEST

History:
2024-05-11 16:09 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-11 13:34 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250525
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Vingåker

Occured: 2024-05-10 21:11 CET/CEST
Service(s) restored: 2024-05-11 13:38 CET/CEST

History:
2024-05-11 13:57 – All services are restored. // Alla tjänster är återställda
2024-05-11 06:49 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-10 21:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250214
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Storvreta

Occured: 2024-05-10 05:34 CET/CEST
Service(s) restored: 2024-05-10 07:00 CET/CEST

History:
2024-05-10 06:30 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250168
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Idre & Älvdalen

Occured: 2024-05-09 19:47 CET/CEST
Service(s) restored: 2024-05-09 23:15 CET/CEST

History:
2024-05-10 05:27 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-09 20:24 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250115
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Lönsboda

Occured: 2024-05-09 13:33 CET/CEST
Service(s) restored: 2024-05-09 22:20 CET/CEST

History:
2024-05-09 22:34 – Outage is resolved and services are restored after the cooling solution was restored. // Driftstörning avhjälpt och tjänster återställda efter att kyllösningen har återställts.
2024-05-09 19:54 – A third technician is on the way with a back-up cooling unit to temporarily resolve heating issue at site. En tredje teknikern är på väg med en reservkylningsenhet för att tillfälligt lösa värmeproblem på plats.
2024-05-09 16:53 – A cooling technician has been dispatched to troubleshoot issues with ventilation and heating at site. // En kyltekniker har skickats ut för att felsöka problem med ventilation och värme på plats.
2024-05-09 15:41 – Technician has arrived at site and has started troubleshooting. // Tekniker har kommit till platsen och har börjat felsöka.
2024-05-09 13:37 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250063
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrtälje

Occured: 2024-05-09 08:35 CET/CEST
Service(s) restored: 2024-05-09 10:51 CET/CEST

History:
2024-05-09 09:07 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250035
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Malmö

Occured: 2024-05-08 21:20 CET/CEST
Service(s) restored: 2024-05-09 11:17 CET/CEST

History:
2024-05-09 18:41 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-08 22:34 – Troubleshooting has been delayed due to issues accessing the facility. // Felsökning blir fördröjd på grund av svårigheter med att komma åt fastigheten.
2024-05-08 21:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249953
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2024-05-08 14:37 CET/CEST
Service(s) restored: 2024-05-09 09:13 CET/CEST

History:
2024-05-09 09:12 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-05-08 15:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249899
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Tierp

Occured: 2024-05-08 13:31 CET/CEST
Service(s) restored: 2024-05-08 20:15 CET/CEST

History:
2024-05-08 20:22 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-05-08 18:32 – Suspected cable fault. Troubleshooting is ongoing. // Felet misstänks bero på ett kabelfel. Felsökning pågår.
2024-05-08 15:02 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-08 14:04 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249835
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-05-08 11:17 CET/CEST
Service(s) restored: 2024-05-08 12:18 CET/CEST

History:
2024-05-08 12:18 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-05-08 12:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249790
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Älmhult

Occured: 2024-05-08 10:03 CET/CEST
Service(s) restored: 2024-05-08 12:23 CET/CEST

History:
2024-05-08 12:23 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-08 11:13 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249743
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Stora Mellösa

Occured: 2024-05-08 09:23 CET/CEST
Service(s) restored: 2024-05-08 13:30 CET/CEST

History:
2024-05-08 13:32 – All services are restored. // Alla tjänster är återställda
2024-05-08 10:16 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Ticket number: INC2249583

Location: Stjärnhov

Description: Multiple customer affecting fault

Fault type: Power issue

Occurred: 2024-05-07 21:59 CET/CEST

Estimated Time of Repair: 2024-05-08 09:00 CET/CEST

Status: Fault correction in progress

Next update: 2024-05-08 09:00 CET/CEST

Last update(s):

2024-05-08 00:44 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Ticket number: INC2249559

Location: Sandhult, Fristad

Description: Multiple customer affecting fault

Fault type: Fiber work

Occurred: 2024-05-08 00:01 CET/CEST

Estimated Time of Repair: 2024-05-08 06:00 CET/CEST

Status: Fault correction in progress

Next update: 2024-05-08 06:00 CET/CEST

Last update(s):

2024-05-08 01:22 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.

2024-05-08 00:38 – Sub provider reports they have cable damage that they will urgently repair during the night. // Vår underleverantör meddelar att dom har en fiberskada som dom akut kommer att reparera under natten.

Ticket number: INC2249369

Location: Frillesås

Description: Multiple customer affecting fault

Fault type: Power issue

Occurred: 2024-05-07 12:16 CET/CEST

Estimated Time of Repair: To be announced

Status: Troubleshooting in progress

Next update: 2024-05-07 18:40 CET/CEST

Last update(s):

2024-05-07 17:40 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades

2024-05-07 13:01 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249268
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde

Occured: 2024-05-07 09:16 CET/CEST
Service(s) restored: 2024-05-07 11:47 CET/CEST

History:
2024-05-07 11:54 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-07 10:45 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-07 10:30 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249218
Fault type: Power work
Description: Multiple customer affecting fault
Location: Ystad

Occured: 2024-05-07 08:09 CET/CEST
Service(s) restored: 2024-05-07 12:12 CET/CEST

History:
2024-05-07 13:14 – All services are restored. // Alla tjänster är återställda
2024-05-07 12:11 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-05-07 09:55 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats
2024-05-07 09:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2249179

Location: Älmhult

Description: Multiple customer affecting fault

Fault type: Currently unknown

Occurred: 2024-05-07 08:31 CET/CEST

Estimated Time of Repair: To be announced

Status: Troubleshooting in progress

Next update: 2024-05-07 09:45 CET/CEST

Last update(s):

2024-05-07 08:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249132
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Östersund

Occured: 2024-05-06 21:31 CET/CEST
Service(s) restored: 2024-05-07 12:15 CET/CEST

History:
2024-05-07 12:15 – All services are restored. // Alla tjänster är återställda
2024-05-07 10:39 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-07 10:38 – All services are restored. // Alla tjänster är återställda
2024-05-07 05:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249122
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Älmhult

Occured: 2024-05-07 03:51 CET/CEST
Service(s) restored: 2024-05-07 08:36 CET/CEST

History:
2024-05-07 08:35 – All services are restored. // Alla tjänster är återställda
2024-05-07 06:22 – A field technician ordered to site for troubleshooting. ETA 3 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 3 timmar
2024-05-07 04:50 – Troubleshooting has been delayed due to issues accessing the facility. // Felsökning fördröjs på grund av svårigheter att komma åt fastigheten.
2024-05-07 04:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.