För frågor och support gällande driftstörningar hänvisar vi dig till din valda tjänsteleverantör. Nedan hittar du länkar till utvalda tjänsteleverantörers driftsidor.
Pågående driftstörningar
Alnö
Ticket number: INC2231047
Location: Alnö
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-03-19 10:41 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-03-19 15:00 CET/CEST
Last update(s):
2024-03-19 11:21 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-03-19 11:11 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Älvsjö
Ticket number: INC2230985
Location: Älvsjö
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-03-19 09:38 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-03-19 13:08 CET/CEST
Last update(s):
2024-03-19 12:08 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-03-19 12:07 – Last info was intended for another disturbance, please disregard // Förra informationen var menad till en annan incident, förbise den.
2024-03-19 11:14 – There is an ongoing planned power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett planerat strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-03-19 10:27 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2024-03-19 10:20 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Karlstad
Ticket number: INC2230722
Location: Karlstad
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-03-18 13:00 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-03-19 09:00 CET/CEST
Last update(s):
2024-03-18 15:28 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Kumla
Ticket number: INC2230289
Location: Kumla
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-03-16 18:14 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-03-19 09:00 CET/CEST
Last update(s):
2024-03-18 15:29 – Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2024-03-18 11:46 – Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2024-03-17 12:27 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2024-03-16 21:57 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2024-03-16 18:47 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Åtgärdade driftstörningar
Örebro - öst
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2231045
Fault type: Power work
Description: Multiple customer affecting fault
Location: Örebro – öst
Occured: 2024-03-19 11:00 CET/CEST
Service(s) restored: 2024-03-19 12:00 CET/CEST
History:
Vallentuna
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2230847
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Vallentuna
Occured: 2024-03-19 03:43 CET/CEST
Service(s) restored: 2024-03-19 09:25 CET/CEST
History:
2024-03-19 08:41 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-03-19 04:33 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Skegrie
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2230540
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skegrie
Occured: 2024-03-18 10:14 CET/CEST
Service(s) restored: 2024-03-18 14:47 CET/CEST
History:
2024-03-18 14:47 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-03-18 10:51 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Rimbo
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2230476
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Rimbo
Occured: 2024-03-18 00:10 CET/CEST
Service(s) restored: 2024-03-18 13:21 CET/CEST
History:
2024-03-18 14:43 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-03-18 13:26 – Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket. // Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva.
2024-03-18 12:53 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-03-18 11:15 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2024-03-18 10:29 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Österbybruk
Ticket number: INC2230421
Location: Österbybruk
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-03-17 20:49 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-03-18 14:00 CET/CEST
Last update(s):
2024-03-18 10:37 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-03-18 09:46 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-03-18 08:29 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Skutskär
Ticket number: INC2230328
Location: Skutskär
Description: Multiple customer affecting fault
Fault type: Power issue
Occurred: 2024-03-17 08:47 CET/CEST
Estimated Time of Repair: 2024-03-17 15:00 CET/CEST
Status: Troubleshooting in progress
Next update: 2024-03-17 10:22 CET/CEST
Last update(s):
2024-03-17 09:22 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Skövde
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2230299
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde
Occured: 2024-03-16 18:08 CET/CEST
Service(s) restored: 2024-03-16 18:56 CET/CEST
History:
2024-03-16 19:01 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
Upplands Väsby
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2230173
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Upplands Väsby
Occured: 2024-03-15 16:51 CET/CEST
Service(s) restored: 2024-03-15 18:24 CET/CEST
History:
2024-03-15 19:43 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades
2024-03-15 17:00 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet
Örebro
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2230037
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro
Occured: 2024-03-15 10:48 CET/CEST
Service(s) restored: 2024-03-15 15:15 CET/CEST
History:
2024-03-15 11:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Stockholm
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2229950
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm
Occured: 2024-03-15 08:49 CET/CEST
Service(s) restored: 2024-03-15 17:29 CET/CEST
History:
2024-03-15 19:58 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-03-15 13:03 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2024-03-15 09:31 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-03-15 09:15 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Skövde
Ticket number: INC2229881
Location: Skövde
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-03-14 20:55 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-03-15 02:39 CET/CEST
Last update(s):
2024-03-15 01:39 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2024-03-14 21:50 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-03-14 21:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Stora Sundby
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2229870
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Stora Sundby
Occured: 2024-03-14 20:13 CET/CEST
Service(s) restored: 2024-03-14 22:55 CET/CEST
History:
2024-03-15 01:44 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-03-14 20:42 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Löddeköping
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2227825
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Löddeköping
Occured: 2024-03-08 22:48 CET/CEST
Service(s) restored: 2024-03-15 12:20 CET/CEST
History:
2024-03-15 12:24 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2024-03-14 21:10 – The hardware swap will be performed tomorrow morning due to site access issues. No downtime is expected during the swap. // Hårdvarubytet kommer att utföras imorgon på grund av problem med åtkomst till nod. Ingen nedtid förväntas under bytet.
2024-03-14 16:49 – Replacement equipment and parts are on route to site with technician to replace hardware this evening. // Ersättningsutrustning och reservdelar är på väg till site med tekniker för av hårdvara ikväll.
2024-03-09 07:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Skövde
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2229767
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde
Occured: 2024-03-14 13:11 CET/CEST
Service(s) restored: 2024-03-14 16:19 CET/CEST
History:
2024-03-14 21:29 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-03-14 15:01 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2024-03-14 14:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Tungelsta
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2229696
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Tungelsta
Occured: 2024-03-14 12:06 CET/CEST
Service(s) restored: 2024-03-14 12:38 CET/CEST
History:
2024-03-14 12:41 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-03-14 12:11 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Skövde
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2229508
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde
Occured: 2024-03-14 07:23 CET/CEST
Service(s) restored: 2024-03-14 13:55 CET/CEST
History:
2024-03-14 14:43 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-03-14 13:20 – It is unclear of the planned power work has been completed by the power provider or not, we are following up with them. // Det är oklart ifall det planerade strömarbetet på plats är klart eller inte, vi håller på att följa upp med nätägaren.
2024-03-14 11:28 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Åkersberga
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2229639
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åkersberga
Occured: 2024-03-14 10:43 CET/CEST
Service(s) restored: 2024-03-14 12:07 CET/CEST
History:
2024-03-14 12:46 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-03-14 11:06 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Älmhult
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2229620
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Älmhult
Occured: 2024-03-14 10:04 CET/CEST
Service(s) restored: 2024-03-14 11:01 CET/CEST
History:
2024-03-14 11:03 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-03-14 10:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Gamleby
Ticket number: INC2229572
Location: Gamleby
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-03-14 08:26 CET/CEST
Estimated Time of Repair: 2024-03-14 12:00 CET/CEST
Status: Troubleshooting in progress
Next update: 2024-03-14 12:46 CET/CEST
Last update(s):
2024-03-14 11:46 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-03-14 09:12 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Lönsboda / Osby
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2229459
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Lönsboda / Osby
Occured: 2024-03-14 04:05 CET/CEST
Service(s) restored: 2024-03-14 21:07 CET/CEST
History:
2024-03-14 21:47 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-03-14 21:16 – Splice work is ongoing. // Kabelskarvningen pågår.
2024-03-14 16:47 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2024-03-14 14:13 – Repair work is ongoing. // Reparationsarbete pågår.
2024-03-14 11:17 – Technician has localised the fault, close to a road. Technicians are in need of truck mounted attenuators (TMA) for protection before restoration work may resume. This means the work will take longer than initially estimated. // Tekniker har hittat felet som ligger vid en trafikerad väg. Teknikerna behöver skydd innan arbete kan fortgå och reparationsarbetet kommer därför ta längre tid.
2024-03-14 04:58 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
Örebro
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2229444
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro
Occured: 2024-03-13 20:14 CET/CEST
Service(s) restored: 2024-03-13 21:37 CET/CEST
History:
2024-03-13 21:48 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-03-13 21:13 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Skillingaryd
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2229265
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skillingaryd
Occured: 2024-03-13 11:18 CET/CEST
Service(s) restored: 2024-03-13 12:27 CET/CEST
History:
2024-03-13 13:05 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-03-13 12:19 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Skövde
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2229213
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde
Occured: 2024-03-13 10:58 CET/CEST
Service(s) restored: 2024-03-13 11:30 CET/CEST
History:
2024-03-13 13:03 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-03-13 11:06 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Odensbacken
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2229175
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Odensbacken
Occured: 2024-03-13 10:09 CET/CEST
Service(s) restored: 2024-03-13 10:36 CET/CEST
History:
2024-03-13 10:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Älmhult
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2229127
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Älmhult
Occured: 2024-03-13 09:04 CET/CEST
Service(s) restored: 2024-03-13 12:30 CET/CEST
History:
2024-03-13 14:55 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-03-13 09:16 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Danderyd
Ticket number: INC2229125
Location: Danderyd
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-03-13 08:47 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-03-13 12:00 CET/CEST
Last update(s):
2024-03-13 09:09 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Frillesås
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2229106
Fault type: Power work
Description: Multiple customer affecting fault
Location: Frillesås
Occured: 2024-03-13 08:35 CET/CEST
Service(s) restored: 2024-03-13 09:47 CET/CEST
History:
2024-03-13 10:33 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-03-13 08:51 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Mora/Älvdalen
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2229064
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Mora/Älvdalen
Occured: 2024-03-13 07:01 CET/CEST
Service(s) restored: 2024-03-13 14:36 CET/CEST
History:
2024-03-13 14:48 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-03-13 07:26 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.